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Questions?

Frequently Asked Questions

EN only for now — Afrikaans translation coming later

Getting Started

Do I need an account to browse the app?

No. You can browse businesses, jobs, events and weather alerts without signing up. An account is only needed to save businesses, follow businesses for notifications, or list a business.

What's the difference between a Community Member and a Business account?

A Community Member account lets you save businesses, apply for jobs and leave reviews. A Business account additionally lets you list your business, post adverts and promotions, and publish job vacancies.

Can I switch from a Community Member account to a Business account later?

Not automatically yet — for now, contact support and we'll help you upgrade your existing account.

For Businesses

How do I list my business?

Register with a Business account, then go to Profile → My Adverts & Business to set up your listing. Every new listing is reviewed before it goes live.

How long does approval take?

Most listings, adverts, and job postings are reviewed within 24–48 hours. You'll get a notification the moment yours is approved or if it needs changes.

Is listing my business free?

Yes, a standard listing is always free. As a launch offer, the first 50 businesses to sign up and list now also get a Verified badge free for a year, a Founding Business badge, and priority placement in business listings. Featured and Promoted placement beyond that are paid upgrades — see Profile → Pricing & Upgrades for current rates and how manual payment works.

How do I edit my business details after approval?

Business profile editing is being finished — reach out to support in the meantime and we'll update it for you.

Can I post job vacancies?

Yes — Business accounts can post job vacancies from My Adverts & Business, or the "+" button in the bottom nav.

Weather Alerts & Community Notices

Who can post a weather alert or community notice?

Anyone signed in can submit one, but nothing appears publicly until it's reviewed and approved — this keeps alerts and notices trustworthy for everyone relying on them.

How up to date are weather alerts?

Alerts are only as current as what's been submitted and approved. For official, real-time forecasts, always also check the South African Weather Service directly.

Notifications

How do I control what notifications I get?

Go to the bell icon → Settings (or Profile → Settings → Notification Preferences) to toggle Specials, Events, Jobs, and Weather Alerts individually.

Can I follow a specific business for their updates?

Yes — open any business profile and tap the bell icon at the top to follow just that business's specials.

Account & Privacy

How is my data used?

See our Privacy Policy for full details on what we collect and why.

How do I delete my account?

Go to Profile and tap "Deactivate Account" near the bottom. Your account is deactivated immediately, and you can reactivate any time within 90 days just by signing back in. Need help finding it? Email support@trotsoudtshoorn.co.za.

I found a bug or have feedback — where do I send it?

Use Settings → Send Feedback or Settings → Report a Bug in the app, or email support@trotsoudtshoorn.co.za directly.